Call Recording and Quality Management

Improve operational efficiency and your sales process

Enhance customer service and agents’ productivity

Hundreds of companies nationwide rely on BluIP to optimize business processes, resolve customer disputes, comply with regulatory requirements, and increase productivity. BluIP’s Call Recording is ideal for managing contact-center environments and recording general business conversations for compliance, legal protection, and quality management.

Web-based user interface

Access call recordings anytime, anywhere with BluIP’s intuitive, user-friendly Web interface - no desktop software needed.

Industry leading scalability

BluIP easily scales from a few phones to thousands. We offer industry-leading performance and reliability, being able to record up to 1200 concurrent calls on one server.

Customize the way you record calls

Record all calls automatically or select calls to be recorded based on rules or specific criteria. Initiate on-demand call recording from web-browser or IP phone menu.

Intuitive call search and playback

Search millions of calls by any parameter, quickly and easily - e.g., date, time, caller/callee number, agent’s name - or simply type in a search term.